Shipping Policy

This Shipping Policy explains how Apex Mart USA handles shipping, tracking, and delivery-related questions.

Order processing

Orders are reviewed and prepared for fulfillment after checkout is complete. Processing times may vary by product, supplier, warehouse, inventory status, order volume, and season.

Shipping estimates

Shipping and transit times are estimates, not guarantees. Delivery timing can vary by carrier, destination, warehouse, weather, season, and product availability.

Tracking

Tracking details are sent by email when available after your order ships. Tracking may take time to update after a carrier receives the package.

Multiple shipments

Some items may ship separately. If your order contains multiple products, you may receive more than one package or more than one tracking update.

Address accuracy

Please review your shipping address carefully before completing checkout. Once an order is in fulfillment or has shipped, address changes may not be possible.

Carrier delays

Apex Mart USA is not responsible for delays caused by carriers, weather, incorrect addresses, access issues, or events outside our control. If tracking appears delayed, contact support and we will review the available shipment information.

Damaged or incorrect shipments

If your item arrives damaged, incorrect, or defective, email info@apexmartusa.com with your order number, checkout email, photos of the item, packaging, and shipping label.