Refund policy

All sales are subject to the terms below. By placing an order you agree to this policy.

Return window
Return requests must be submitted within 14 days of the delivery date shown on carrier tracking. Requests after 14 days are not accepted.

Return authorization required
Email info@apexmartusa.com with your order number, the item, and the reason for return. Our products ship from multiple supplier warehouses; if a return is approved we will provide the correct return address for that item. Items sent to any other address, or sent without authorization, will not be refunded.

Condition
Items must be unused, unopened where sealed, and in original packaging with all tags, parts, and accessories. Items that arrive used, damaged, incomplete, or repackaged are not eligible for refund and will not be returned to you.

Final sale - no returns
Personal-care, bath, aromatherapy, facial, lip, breathing, sleep, shapewear, and any body-contact item once opened; bundles and sets once opened; discounted or promotional items; gift cards.

Restocking fee
Approved returns for reasons other than our error are subject to a 20% restocking fee. Original shipping charges are non-refundable.

Return shipping
Return shipping is paid by the customer. Use a tracked service; we are not responsible for return packages that are lost or damaged in transit.

Refund method
Refunds are issued to the original payment method after the item is received and inspected, typically within 10 business days. Store credit may be offered as an alternative; store credit is not subject to the restocking fee.

Damaged, defective, or wrong item
Report within 48 hours of delivery to info@apexmartusa.com with your order number and clear photos of the item, packaging, and shipping label. Claims without photos, or reported after 48 hours, cannot be processed. Resolution is at our discretion: replacement, partial refund, or full refund.

Delivery
An order is considered delivered when carrier tracking shows delivered. We are not responsible for packages lost or stolen after delivery, or for delays caused by the carrier or weather. Refused or undeliverable packages are treated as returns and are subject to the restocking fee.

Cancellations
Orders can only be cancelled before they enter fulfillment. Email us immediately; we cannot guarantee cancellation once processing has begun. Shipped orders must go through the return process.

Right to refuse
We reserve the right to decline returns or refunds where we identify abuse, excessive return activity, or fraud, and to update this policy at any time.

Questions: info@apexmartusa.com