Order Help / Track Order

Use this page for help with order status, tracking, shipping questions, returns, and item issues.

Tracking

Tracking details are sent by email when available after your order ships. Some items may ship separately, so a single order may receive more than one package or tracking update.

Before contacting support

• Check your email for the order confirmation and tracking update.
• Confirm that the shipping address entered at checkout was accurate.
• Allow reasonable time for carrier tracking to update after shipment.

Contact support

Email info@apexmartusa.com with your order number and checkout email.

Damaged, incorrect, or defective items

If an item arrives damaged, incorrect, or defective, contact us as soon as possible with your order number, checkout email, clear photos of the item, packaging, and shipping label. We will review the issue and provide the next steps.

Returns

Do not send any item back without return authorization. Return eligibility depends on item condition, timing, product type, and reason for return. Review the Return & Refund Policy before sending any item.