Return & Refund Policy

Apex Mart USA wants customers to shop with confidence while keeping returns fair, safe, and manageable for home wellness and personal-care products.

Return authorization required

Please contact support before sending any item back. Return authorization is required before a return shipment is sent. Items sent back without authorization may not be accepted.

General return window

Eligible items may be requested for return within 30 days of delivery unless a product is marked final sale or otherwise restricted.

Eligible return condition

Eligible returns must generally be unused, undamaged, unwashed, unaltered, and in original packaging with all included parts, manuals, accessories, and inserts.

Hygiene-sensitive items

For customer safety and hygiene reasons, opened or used personal-care, body-contact, facial-care, bath, aromatherapy, sleep, breathing, or hygiene-sensitive items may not be returnable unless they arrived damaged, defective, or incorrect.

Non-returnable items

Items may be non-returnable if they are opened, used, worn, washed, altered, damaged after delivery, missing packaging, final sale, or restricted for hygiene or safety reasons.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact info@apexmartusa.com as soon as possible with your order number, checkout email, and clear photos of the item and packaging. We will review the issue and provide the next steps.

Return shipping

For preference-based returns, customers are generally responsible for return shipping costs unless otherwise stated. If the issue is confirmed to be our error, a defective item, or an incorrect item, we will provide an appropriate resolution based on the situation.

Refunds

Approved refunds are processed after the returned item is received and inspected, when applicable. Original shipping charges may not be refundable unless required by law or unless the issue is confirmed to be our error.

How to start a return

Email info@apexmartusa.com with your order number, checkout email, product name, reason for return, and photos if the item is damaged, defective, or incorrect.